1. What is the difference between open bath sets and concealed bath sets?

Answer:
Open bath sets are designed to be easily accessible and visible, with all components on display, offering a more traditional style. Concealed bath sets, on the other hand, are designed to hide pipes and fixtures within walls, providing a sleek, modern look. Polo Sanitary's offers both options to suit different aesthetic preferences and space requirements.

2. How long is the warranty on Polo Sanitary's bath sets?

Answer:
All Polo Sanitary's bath sets, including open and concealed bath sets, come with a 5-year warranty. This warranty covers manufacturing defects and ensures long-lasting performance, providing you with peace of mind.

3. What after-sales services does Polo Sanitary's offer?

Answer:
Polo Sanitary's provides comprehensive after-sales services, including installation support, maintenance advice, and troubleshooting assistance. Our team is dedicated to ensuring that your products are functioning optimally, and we offer assistance with any issues that may arise after purchase.

4. What is the return policy for Polo Sanitary's bath products?

Answer:
Polo Sanitary's offers a flexible return policy. You can return unused and unopened products within 15 days of purchase for a full refund. Please ensure the product is in its original packaging and condition. Customized or installed products may have different return conditions.

5. How can I request a refund for my Polo Sanitary's purchase?

Answer:
To request a refund, contact our customer support team with your order details. Refunds are processed once the product is returned in its original condition. Refunds typically take 7-15 business days to process after the return is received.

6. Are Polo Sanitary's concealed bath sets suitable for all bathroom types?

Answer:
Yes, Polo Sanitary's concealed bath sets are highly versatile and can be adapted to most bathroom layouts. They are ideal for modern bathrooms where aesthetics and space-saving are key considerations. Our design team can assist with customization to meet your bathroom’s specifications.

7. Can I install Polo Sanitary's open bath sets myself?

Answer:
While Polo Sanitary's open bath sets are designed for easy installation, we recommend professional installation to ensure optimal performance and safety. Our after-sales service team can assist you in finding certified installers in your area.

8. How do Polo Sanitary's open bath sets differ from concealed bath sets in terms of maintenance?

Answer:
Open bath sets are more accessible and easier to maintain since all components are visible and can be serviced without removing wall panels. Concealed bath sets, while offering a cleaner look, may require more effort to access for maintenance, as parts are hidden behind walls. However, both sets are designed for durability and ease of upkeep.

9. What should I do if my Polo Sanitary's product is damaged during shipping?

Answer:
If your Polo Sanitary's product is damaged during shipping, please contact our customer support team immediately. We will assist with arranging a replacement  so the issue is resolved quickly.

10. How does Polo Sanitary's warranty cover after-sales service?

Answer:
Our 5-year warranty covers all products, including open and concealed bath sets, for defects in materials and workmanship. If your product encounters issues during the warranty period, our after-sales service team will help you with repairs or replacement at no extra cost.

11. What types of kitchen sinks does Polo Sanitary's offer?

Answer:
Polo Sanitary's offers a variety of kitchen sinks, including undermount, top-mount style. Each sink is designed for durability, easy maintenance, and a modern look that complements your kitchen decor. Our sinks are crafted from high-quality materials such as stainless steel to ensure long-lasting performance.

12. Are Polo Sanitary's products rust-resistant and suitable for humid environments?

Answer:
Yes, Polo Sanitary's products, including our open and concealed bath sets, kitchen sinks, and faucets, are designed with high-quality, rust-resistant materials to withstand humid environments. Our products are treated to resist corrosion, ensuring long-lasting durability even in moisture-rich bathrooms and kitchens. This makes them ideal for areas with high humidity, such as bathrooms and kitchens, where protection against rust and wear is essential.