Return Policy for Polo Sanitary's
Effective Date: 07-12-23
At Polo Sanitary's, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please review the following points for a clear understanding of our return process:
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Return Window:
- You may return the purchased item(s) within 10 days of the delivery date.
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Eligibility Criteria:
- Items must be unused and in the same condition as received.
- The original packaging and tags must be intact.
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Refund Process:
- We provide a full refund for returned items.
- The refund will be issued to the original payment method.
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Return Address:
- Items can be returned to our physical store or shipped to the following address: Polo Sanitary's Muslim Street No 6, Brandreth Road Lahore, Pakistan
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Quality Concerns:
- We stand by the quality of our products and offer a 5-year mechanical warranty.
- If you are dissatisfied with the quality, you may return the item within the warranty period.
- Please ship the item to the specified address mentioned above.
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Customer Responsibilities:
- Customers are responsible for the return shipping costs, except in cases of product defects or errors on our part.
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Refund Timeframe:
- Once we receive the returned item, please allow 10-15 days business days for the refund to be processed.
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Contact Information:
- For any queries or assistance regarding returns, please contact our customer service at +923184501137
- Note: We reserve the right to reject returns that do not meet the specified criteria.
Thank you for choosing Polo Sanitary's. We value your satisfaction and strive to provide you with a seamless shopping experience.
